At Artalchemybyshaliney, we take pride in the quality of our customized and ready-to-sell resin products. Please read our return and exchange policy carefully before placing your order.
Customized Products:
- As each customized resin product is handmade and crafted to your specific order, returns, exchanges, or refunds are not applicable once the order is confirmed.
- In the unlikely event of transit damage, please contact us within 24 hours of receiving the product, along with an unboxing video(uncut & Unedited) clearly showing the damage and package opening.
- Cash on Delivery (COD) is available only for customized baby keepsake frames. For all other customized products, prepaid payment is required.
Ready-to-Sell Products:
- We do not accept returns for Ready-to-Sell products.
- Exchanges are allowed only in the case of damage during delivery.
- To be eligible for an exchange:
- You must share an unboxing video starting from the unopened package, clearly showing the damage upon opening.
- You must notify us within 24 hours of delivery via WhatsApp or email at info@artalchemybyshaliney.
- If the claim is approved, a replacement product will be sent to you.
Note:
- No exchange will be processed without an unboxing video.
- We are not responsible for damage claims raised after 24 hours of delivery.
- Shipping charges for return pickup (if applicable) will be borne by the customer.
For any queries, reach us at info@artalchemybyshaliney or +91-8319610806.