At Artalchemybyshaliney, we are committed to delivering your products safely and on time. Please read our shipping and delivery terms carefully before placing your order.
Shipping Locations:
- We currently offer shipping across India only.
- If you wish to place an international order, please contact us directly via WhatsApp at 8319610806 or email at info@artalchemybyshaliney. We’ll do our best to arrange delivery for you.
Shipping Charges:
- Shipping charges are calculated at checkout based on product weight, size, and delivery location.
- Any applicable shipping fees will be displayed before you complete your purchase.
Shipping Timelines:
- Ready-to-Sell Products: Dispatched within 2-4 working days from order confirmation.
- Customized Resin Products: Handmade customized items require 7-12 working days for production and are dispatched once ready.
- Delivery time after dispatch:
- Metro Cities: 3-5 working days
- Other Cities/Towns: 5-8 working days
- Remote Areas: May take longer depending on location
Note: Delays may occur during festive seasons, public holidays, or unforeseen courier issues.
Delivery Process:
- Orders are shipped via trusted courier services.
- You will receive a tracking number and tracking link via email or WhatsApp once your order is dispatched.
- Delivery will be made to the address provided at checkout.
Damage During Transit:
- If your product arrives damaged, please share an unboxing video (starting from sealed package) within 24 hours of delivery to claim an exchange.
- Claims without an unboxing video will not be accepted.
Change of Delivery Address:
- You can request a delivery address change before dispatch by contacting us via WhatsApp or email.
- Address changes are not possible after dispatch.